FAQs

Our drivers wear a black suit, white shirt, and black tie for easy identification. At the airport, they will be holding a sign with your name. Once you’ve spotted the driver, they will greet you personally. For home or hotel pick-ups, your driver will either meet you in the lobby or come directly to your front door.

Our office hours are Monday through Friday, from 9:00 AM to 5:00 PM. During these times, a customer service representative will be available to assist you with quotes, reservations, and any general inquiries.

While our private car and charter services operate Monday through Friday from 8:00 AM to 8:00 PM, and on weekends from 9:00 AM to 8:00 PM, any communication outside of office hours will be handled directly by your assigned driver. You’ll receive their contact information the day before your scheduled service for seamless coordination.

When you book through customer service, we authorize 125% of the total amount 5 days before your service to secure your reservation. Once the service is completed, your credit card will be charged for the final amount.

Cancellations made within 14 days of your scheduled service are subject to a cancellation fee. Please contact us as soon as possible if you need to make any changes to your reservation.

We monitor flight statuses to adjust our arrival times accordingly and avoid arriving too early for delayed flights. However, if a flight is canceled while the driver is en route to SFO or SJC, additional charges may apply. We’ve built in a 30-minute buffer for all arrivals to allow passengers time to get to baggage claim and collect their luggage. For international flights, we recommend scheduling your pick-up slightly after the landing time to account for customs clearance.

We recommend checking that you have all your belongings before exiting the vehicle. If you realize something is missing, please contact our office at 831-646-5466 as soon as possible. If the driver locates the item, you can arrange to pick it up or we can drop it off at a location of your choice for an additional fee. Please note that we are not responsible for any lost or forgotten items.

Yes, we will reach out to you or the passenger upon arrival. However, it’s important that you and/or the passenger(s) are ready to board at the scheduled time to avoid any waiting charges. Please provide at least two phone numbers so we can contact you. If you have trouble locating your chauffeur or vehicle, please call us immediately for assistance at 831-646-5466.

Unfortunately, we no longer provide child safety seats. If a car seat or booster seat is needed, customers will need to bring their own. We recommend ensuring the seat is properly installed before the service.

While we no longer offer traditional limousine services, we provide a wide range of luxury transportation options, including sedans, SUVs, passenger vans, and executive coaches. Explore our fleet to find the perfect vehicle to suit your needs and enjoy a premium experience!

Simply fill out the "Request a Quote" form on our website, and a member of our team will get back to you promptly with pricing and availability. Prefer to speak with someone? Give us a call at 831 646-5466 — we’re happy to help!