FAQs
A: Our drivers are uniformed in a black suit, white shirt and black tie and required to hold up a sign with your name at the airports. Once you’ve acknowledged our driver, he will meet and greet you. At homes and hotels our drivers will greet you in the lobby or at your front door.
A: Our Hours of Service are Sunday through Saturday – 8:00AM to 5:00PM. An After Hours agent is available, however, have limited helping capacity.
A: Bookings through customer service are authorized 5 days prior to service which holds 125% of the total. The day after service is completed your credit card is charged.
A: All reservations are subject to a cancellation fee for any transportation cancelled within 14 days.
A: We track flights in an effort to not arrive at the airport early for delayed flights. The exception would be if a flight is cancelled while the driver is in route to SFO or SJC. We have added a 30 minute buffer into the travel time on arrivals to give passengers time to get to baggage claim and retrieve their luggage. We recommend that pick up times are booked slightly after the landing time on international flights to allow for passengers to clear customs.
A: Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item, please call our office at 831-646-5466. If the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
A: Yes, we will contact you/the passenger. However, it is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffeur and car/limousine.
A: No, unfortunately we do not offer this service any longer. If a car/booster seat is needed, the customer will need to provide their own.